"Around here, however, we don't look backwards for very long. We keep moving forward, opening up new doors and doing new things...and curiosity keeps leading us down new paths."
---Walter Elias Disney

Showing posts with label queues. Show all posts
Showing posts with label queues. Show all posts

Saturday, March 29, 2014

Refuting The Top 13 Reasons Not To Go To Disney, Part 3

So I'm happily looking at my Facebook newsfeed the other day and one of those "Sponsored" things is up there. It's from a site called Viral Travel (which sounds like a bad idea on the face of it) and is entitled 13 Reasons Not To Go To Disney. Of course I bite. Sue me. So its about what I expect, the same things we Disney fans fans from you non-Disney fans-- crowds,expense, capitalism, yadda yadda yadda. The thing is, many of these criticisms are true to a large extent, but avoidable. I hate to see people get spoiled on the Disney I love because they go about the whole experience unprepared logistically or mentally for the realities of the place. I figured just for kicks to take the 13 reasons one by one (or two by two) and try to explain why they don't keep ME from the Magic. This part three, part one is here and two here.

11. The Crowds Are Insane

So you’re going to go to Disney when it’s vacation time, but so is everyone else who happens to have time off work and school at the same time. Unless you can go during the off-season, you’re going to be enjoying the park with thousands and thousands of strangers

9. The Lines Are Insane

With the big crowds come big lines. The better the ride, the longer the line. Want to go on Space Mountain? Be prepared to wait well over an hour. The most insulting part is the ride is over in 5 minutes, making you question how worth it the wait really was.

Yes, Walt Disney World is one of the most popular vacation destinations on the planet. It gets crowded, sometimes very crowded.  Crowds equal long lines for some, and sometimes almost all, attractions. But find me a theme park that isn't like this, or a beach, or any popular vacation spot. If you go away to a popular place during a popular time, you likely won't be lonely. Basically, the complaint above is correct in that any time your child is off school, the park will be crowded. And when Disney parks are crowded, there will be lines. There are two ways to deal with this, go when it's less crowded or learn ways to make the most of your time when the lines are long.

The easiest way to deal with Disney crowds is to plan your trip for a time that is less crowded. Sites like touringplans.com offer detailed crowd calendars that can help you pick a less crowded time. In our experience, September is great and we've had good luck doing weekend trips right before Thanksgiving. If your child attends a school with a year-round or other non-traditional calendar (or you home school) you're in luck and it's easy to go at a time when crowds aren't "insane." NEVER go right around Christmas, particularly the week between Christmas and New Years. I am a HUGE fan, know all sorts of ways around crowd problems and have been enough times that I am not dying to ride every ride, but I see pictures from that week and it doesn't look at all like something I want to be involved with. We've had days in September when we walked on every attraction, not a line to be had. Those times are getting fewer and harder to find, but they are still there. It's worth taking your children out of school for your trip, in my opinion, but course that depends on the child involved and the school. We've had good luck is all I can say.

Sometimes, however, you find yourself in the Disney parks with all of humanity trying to ride Space Mountain at once. I'm going to start sounding like a broken record in these posts, but planning and knowledge really are the keys to making a Disney trip fun no matter the circumstances. Understand and use the FastPass system. Period. You are a fool if you don't. FastPass is Disney's way of letting you pre-book an attraction for a specific time window allowing you to return at that time and wait in little or no line. The FastPass system is free to all park guests and it really works, but you need to use it and it helps if you enter the park with a general plan, because using FastPass kills spontaneity to some degree.

I can't explain all there is to know about FastPass in one blog post. Books could be written about FastPass at this point, but they'd likely be obsolete by publication because Disney is in the process of changing how FastPass works. The introduction of MagicBands has turned FastPass into FastPass+, allowing you to make attraction reservations months before you leave your home for your trip. The trade-off is a restriction on the number of attractions you can get a FastPass+ reservation for and a sort of Chinese restaurant menu system for choosing which ones. You can now get one from column A (the most popular) and two from column B (the less popular) in one park each day. Attractions include rides of course, but also reserved parade viewing and character meet and greets. You can use an on-site kiosk while in the parks or the My Disney Experience app to change your FastPass+ reservations at any time, so ALL the spontaneity isn't gone, but it's more complicated.

That's one thing I will admit as a potential drawback to a Disney vacation. It requires a lot of forethought, planning and study to make it all it can be. For me, that's a plus, I LOVE doing those things. But if you don't, Disney can be a hard place to navigate. There are plenty of resources to help you, though. Websites like Chip & Co, the DisBoards, AllEars.net, WDWInfo and touringplans.com are great. Many guidebooks are also available, the best of which is without a doubt The Unofficial Guide To Walt Disney World. One caveat about the Unofficial Guide, though, this year's edition went to press before the FastPass+changes were finalized, so it is zero help navigating that system. The 2015 version will be out in the fall and will I'm sure be awesome.

One last note. This might peg me as a total Disney Geek more than anything else, but I actually feel a bit
You wouldn't want to miss the giant balsa wood airplane, would you?
cheated when there is no line. Disney makes their queues interesting, even fun. The "line" such as it is, for the Dumbos is a big indoor playground waiting area. Guest receive a beeper and when their turn to ride comes, it goes off and they collect the rug rats and head onto the Dumbos. I didn't even get to look around this area because there was no line when we rode, twice back-to-back, during the Mickey's Not So Scary Halloween Party. There are video games in the Space Mountain queue and kids' activities in Winnie The Pooh's. The themeing of the hotel housing the Tower of Terror is spectacular, there are tiny details everywhere and it kind of kills me that every time we've visited the attraction, we've walked right by all of them. I annoy the folks behind me stopping to look all the time, and tend to get shuffled along.

I've truly embraced the Disney Magic, I actually LIKE the lines. :-)




Monday, October 8, 2012

Mr. Grumpy Goes To Disney

I'm sure I don't need to say, but be assured Mr. Grumpy wasn't me. And Mr. Grumpy certainly wasn't John, or, obviously, the lovely Miss Lisa. We met Mr. Grumpy while waiting in the pouring down rain for a bus back to the Caribbean Beach Resort from Hollywood Studios after Fantasmic was canceled on us. No one under that bus canopy was turning somersaults with joy and happiness, but Mr. Grumpy made us smile.

I'm a happy person. It takes a lot to get me down and I tend to see humor in everything. My wife and son are happy people as well and we all pretty much enjoy ourselves where ever we are and whatever we're doing. We giggle while shopping at Walmart. That's just the way we are. So while at Disney, we really don't find much of anything to complain about. Mr. Grumpy? Not so much. I find Disney to be a pretty close to perfect place, but I realize a lot of that is me and my attitude. I don't stress over things at Disney because there's no need. It's Disney. But I realize not everyone is like that. People spend a lot of money on a Disney vacation and their idea of perfection is something more than mine. Disney tends to make some people see every glass as half empty. Mr. Grumpy was one of these and he was adorable.

As we stood waiting for the bus to arrive, dripping wet, Mr. Grumpy hit on about all the common complaints about a Disney vacation.

The bus to the Magic Kingdom, 8 am on a Saturday
The Transportation -- This one got the conversation started, as we were waiting for a bus. I mentioned to Lisa the irony of the fact that the first time we had to wait for any significant amount of time for a bus was when it was pouring down rain on our heads because we couldn't fit under the canopy. "Are you staying at Caribbean Beach?" asked Mr. Grumpy. "I can't believe that. I feel like I've done nothing but wait for buses the whole time we've been here." 

It's a common complaint from people using the Disney transportation system. Buses, boats and monorails move guests around the whole huge property, and there are times you have to wait for whatever you plan to ride to arrive. I've stayed in the busy and the slow season, at a variety of resorts, and never found using Disney's transportation to be a problem or a frustration. I never put myself in a situation where I'm in that much of a rush. If running on Disney's schedule troubles you, it's an easy problem to solve by simply driving yourself where you want to go. We have friends who go this route and have just as relaxed a time on vacation as we do. It's just personal taste.

The resort loop monorail, about 10 am on a Saturday
But I honestly have no idea what Mr. Grumpy was talking about in this instance. We were staying in the same resort and we never waited more than 5 minutes to be picked up and maybe ten waiting for a bus back to our room. And we left the parks at closing, along with massive throngs of others, so that was quite an accomplishment, I thought. This particular night was unusual as we waited about 20 minutes in the rain. As I mentioned, the Fantasmic show had been canceled, so the park emptied out an hour or so before it was expected to and I guess that threw off the system. It happens, and 20 minutes isn't such a long wait. It would take close to that time to get to your car in the lot anyhow. We saw as many empty buses and monorails as we did standing room only ones this trip. We sometimes felt like we were being chauffeured.

Ride Lines and Park Crowds--After his bus comment, especially the Eeyore-ish way in which it was delivered, I knew I had a live one on the line. So I brought up the subject of crowds. I couldn't help it. Of course Mr. Grumpy was upset about that, too. "With this "free-dining" thing (I think he used air quotes here), everyone and their brother is here this week. We've done nothing but wait in line."

Again, we had a very different experience. I don't think we waited more than 20 minutes for any ride ever the entire trip. And we rode about everything -- most several times. Nothing without a FastPass option ever had a significant wait, and we used FastPasses to ride the rest if need be. Admittedly, we got a bunch of the more popular Fantasyland attractions done during Mickey's Not So Scary Halloween Party, when the park was very thinned out, but even going to what all the tips web sites said was the busiest park that day, we rarely found a line more than ten or twenty minutes. We never waited at all for Pirates of the Caribbean, for instance, no matter when we went. We just filed in and hopped on. It was awesome. Star Tours was the same way.

I suppose if you were heart set on riding the big name "E" Ticket rides without using the FastPass, you had to wait. But there is absolutely zero reason to do that.

The Restaurants--Again, I couldn't stop myself once Mr. Grumpy brought up Free Dining. Wasn't it a great thing, I asked, already knowing the answer. "Well, it makes all the restaurants crowded, you can't get a table. And the food isn't what it used to be," was Mr. Grumpy's reliable reply.

We love the Dining Plan, particularly when it's free. We are a food-loving family and there were meals we were looking forward to as much as we were some of the rides and attractions. We had African cuisine at Boma, French at Les Chefs de France, a Morrocan lunch and homemade sausage and the best calamari ever at Mama Melrose's. We ate with the fishes at the Coral Reef, breakfasted with Mickey and Minnie and Donald and Goofy and Pluto at Chef Mickey's and started one day with a Friendship Celebration hosted by Pooh and Piglet and Eeyore and Tigger featuring the best French toast ever and a life-altering experience with breakfast lasagna. We had English fish and chips and American burgers and Polynesian meat-on-a-stick. We ate well, very well. The food was plentiful and very good.

We also noticed a difference from the last time we used the Dining Plan. A few years ago, we arrived a bit early for our reservations and often waited until long after our ressie time to actually be seated. Mr. Grumpy to the contrary, this year was very different. We arrived sometimes a good half hour before our appointed time and got seated right away, despite the waiting rooms looking very crowded. It was great! We never once waited for a table more than ten minutes, and that was when we arrived early. And not only did we not wait for our seats, we got what we considered the "best seats in the house" everytime. If there was a view or a window, we got it.

The reason we found Mr. Grumpy so amusingly cute was that his heart didn't really appear to be in his grousing. It seemed like a personality trait that he just couldn't leave behind, or didn't want to. He seemed genuinely happy to be complaining. He made us smile, and we waved goodbye with nothing but love as we pulled away on the bus, being the last family allowed aboard and leaving Mr. Grumpy, who was right behind us in line, standing in the rain waiting. Again.

Tuesday, February 7, 2012

Enforcing Disney Fast Pass Rules; and The Joys of Waiting In Line

Disney World fan sites have been abuzz today about rumored upcoming changes to the Fast Pass system. If you are unfamiliar, the Fast Pass is Disney's attempt to control ride lines. You may walk up to certain attractions with a longer wait than you'd like, and instead of getting in line for the ride or show, get a Fast Pass, with a scheduled return time. The pass will give you a one hour window in which to return and by-pass the "stand-by" line for the Fast Pass line, which is supposed to be little or no wait.

The problem seems to be that Fast Pass wait times are growing, especially later in the day. Disney cast members have not been enforcing the time window printed on the ticket, so folks have been using them whenever they please, usually at the end of the day. Reportedly, it is no longer unusual to wait for 20 or 30 minutes in the Fast pass line, which sort of defeats the purpose.

The solution that is rumored is simply to have cast members manning the Fast Pass queue start enforcing the return time windows printed on the passes. They will reportedly allow you in up to 15 minutes after your scheduled window closes, but no more than that. This has many panties thoroughly in wads. The number of people upset by this speaks to me of the need for the change. If all those folks were not "playing by the rules," then its no surprise that longer lines than are desired appeared at Fast Pass entrances. This is really a good thing, and I believe everyone will adjust their own plans accordingly and the system will work as it was intended.

I have to say, though, that I was really surprised by the amount of interest and concern this change to Fast Pass policy brought out. We've been to Disney World four times since the Fast Pass system was rolled out in 1999, and we have yet to use it. Now we did actually get ourselves a Fast Pass, we like new gadgets and wanted to see how it worked, but we never actually used it. That was during a trip in September and the lines were so low there was no need. It was busier the other three trips, one was in the summer, but we never bothered to use Fast Pass. Thinking back, I'm not sure why. Most likely it's because I'm not a fan of change and "that's not the way WE always did it." Also, our family is about as far from Type-A as you can get. I do plan, and I really enjoy planning our meals and which day we're going to which park and so forth, but Disney is the ONLY thing I plan out like that. It amuses my wife to no end. Once we get to the parks, aside from making our scheduled ADRs, we aren't very plan-oriented. We wander about riding what we like and skipping anything that we don't deem worth the wait.

We aren't opposed to waiting in line, though, for something we all really want to do. Two hours is a bit much, but even for an hour and a half we have been known to suck it up and wait. It's really not the end of the world. There's lots to do in line. Disney has spent a tremendous amount of time and imagination and money making even the queuing areas of its attractions interesting. That's not even to mention the people watching opportunities. I pity the people who never wait in line and as a result miss out on mocking the other Disney guests' dress, hairstyle, accent, mannerisms and child-rearing skills. What do you people talk about at dinner? Even if you are sickeningly nice and don't get snarky and mean about strangers, you could spend time in line talking to your family. Imagine that! You are on vacation and the children, if not the adults, are probably close to sensory over-load. Talking about what you've done and seen and what adventures are yet to come make passing the time in line rather enjoyable.

So, I'm glad Disney is fixing the Fast Pass system, it sounds like it needed it. I also hope everyone can get along and make it run smoothly going forward. Just remember as you bustle by me in the stand-by queue, I'm making fun of your hat and how stressed you look and we are going to talk about it over dinner.